Shipping & Tracking
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Free shipping
Shipping for the Catwheel is free to every destination listed below.
3-7 business days
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Delivery destinations
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Your order’s journey
Step 1
Order confirmed
You receive a confirmation email straight away, summarising your order.
Step 2
Processing included
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Step 3
Dispatch with a tracking number
As soon as the parcel leaves, your tracking number is emailed to you.
Step 4
Home delivery
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Delivery times by destination
Our delivery destinations
Standard delivery is free to the destinations we serve: an estimated 3–7 business days from order to receipt, including preparation, also for the UK, US and Australia. See the country list on our Shipping page.
Frequently asked questions about shipping
My parcel seems late — what should I do?
Check your tracking link first: most delays clear within 24 to 48 h. If your parcel is more than two business days past the stated delivery time, contact our support team with your order number: we open an enquiry with the carrier and get back to you within 24 h.
I entered the wrong address — can it still be fixed?
Yes, as long as your order has not shipped yet. Write to us as soon as possible via the Contact page with your order number and the correct address: we will change it before the parcel leaves. Once it is on its way, a change can unfortunately no longer be guaranteed.
Can I have it delivered to a pickup point?
Delivery is to your door: given the size of the parcel, pickup points are not suited to this kind of shipment.
Will I receive more than one parcel?
No: your wheel arrives in a single parcel, complete and ready to assemble. If you order several wheels, each one may travel separately — every parcel then has its own tracking number.
Order already on its way?
After dispatch, use the tracking link and number sent by email to view carrier updates. If you cannot find the email, contact contact@catwheel.store with your order number.