Money-back guarantee
You have 30 days from delivery to try the wheel with your cat and request a return if it is not right for you. Returns and refunds follow the trial terms explained below. For gradual familiarisation: gradual training guide.
Every cat adjusts at its own pace; the guide does not guarantee that your cat will use the wheel. If the wheel is not right for you, request a return within 30 days of delivery, subject to the terms of our trial offer.
For a change-of-mind return during the 30-day trial, the customer pays the direct return shipping costs. Email contact@catwheel.store with your order number to receive instructions and the return address before sending the parcel. Returns due to a defect, delivery damage or our error are handled at no cost to you. Your statutory rights continue to apply. Returns are sent to Poland, to the address provided by email. We offer returns and refunds, without commercial exchanges; remedies under statutory guarantees remain available.
We issue the refund within 14 days of receiving and checking your return, to the payment method used for the order. You receive an email confirmation as soon as it goes through.
If the product arrives damaged or incomplete, contact us with your order number and, if possible, photos of the product and packaging within 48 hours. Photos help us process the issue; this recommended timeframe does not limit your rights. We will assess a suitable solution, such as a replacement or sending a missing part.