Shipping policy

Shipping policy — Catwheel

Last updated: 24 September 2026

Order processing

Orders are prepared and passed to our logistics network before dispatch. A dispatch confirmation and any available tracking information are sent by email.

Delivery times

For mainland France, Germany, Austria, Belgium, the Netherlands, Luxembourg, Italy, Spain, Portugal, Ireland, Finland, the United Kingdom, the United States and Australia, the estimated total time from order to receipt is 3 to 7 business days, including preparation.

We deliver only to the destinations listed above. Standard shipping for the Catwheel wheel is free to these destinations.

The stated times are estimates. In the event of a delay or a problem affecting an order, the customer can contact our customer service team.

Shipping charges

Applicable shipping charges are displayed before the order is finally confirmed. Where shipping is stated to be free on the website or at checkout, no additional standard shipping charge is applied.

Tracking

Where a tracking number is available, it is provided to the customer after their order has been dispatched.

Delivery address

The customer must check that their address is correct before confirming the order. If there is an error, they must contact us as soon as possible at contact@catwheel.store.

Damaged parcel or delivery problem

If a parcel is damaged, lost or has another problem, contact us at contact@catwheel.store with your order number and, where useful, photographs.

This policy does not limit consumers’ statutory rights and guarantees.

Contact

Catwheel
50 Avenue des Mimosas
06700 Saint-Laurent-du-Var
France
Email: contact@catwheel.store
SIRET: 937 938 074 00013